Swiped from the divine pages of Geist’s summer issue:
PICK young married women. They usually have more of a sense of responsibility than their unmarried sisters, they’re less likely to be flirtatious, they need the work or they wouldn’t be doing it, they still have the pep and interest to work hard and to deal with the public efficiently.
When you have to use older women, try to get the ones who have worked outside the home at some time in their lives. Older women who have never contacted the public have a hard time adapting themselves and are inclined to be cantankerous and fussy. It’s always well to impress upon older women the importance of friendliness and courtesy.
General experience indicates that “husky” girls—those who are just a little on the heavy side—are more even-tempered and efficient than their underweight sisters.
Whenever possible, let the inside employee change from one job to another at some time during the day. Women are inclined to be less nervous and happier with change.
Be tactful when issuing instructions or in making criticism. Women are often sensitive; they can’t shrug off harsh words the way men do. Never ridicule a woman—it breaks her spirit and cuts off her efficiency.
Be reasonably considerate about using strong language around women. Even though a girl’s husband or father may swear vociferously, she’ll grow to dislike a place of business where she hears too much of this.
Get enough size variety in operators’ uniforms so that each girl can have a proper fit. This point can’t be stressed too much in keeping women happy.